> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bland.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# May 28, 2026

> Evals, Flex Mode, and the Sentinel release

### Evals

Evals run LLM judges against your call history to grade quality dimensions like audio, tone, hallucinations, and resolution. Available at the [Evals page](https://app.bland.ai/dashboard/evals), see the [docs](https://docs.bland.ai/tutorials/evals.md).

* Build a workbench of eval agents, each one grading a single dimension with a custom rubric and configurable evidence sources (transcript, metadata, pathway logs, citations, tool logs, and more)
* Pick Transcript or Audio mode per agent depending on whether you need an LLM to read the transcript or a non-LLM pipeline to listen to the recording
* Score up to 5,000 calls in a single run against a saved benchmark set, and start from a template library covering Bland Tone, Conversational Quality, Issue Understanding, and more

> [tab] Workbench
>
> ![Evals Workbench landing page with built-in eval agent templates](https://mintcdn.com/blandai/Mksw0vS1e5T-b_ca/changelog_assets/05_28_2026/evals_1.jpeg?fit=max\&auto=format\&n=Mksw0vS1e5T-b_ca\&q=85\&s=7dc2cfb4bcbec471e409a56f5c97de3c)

> [tab] Configure
>
> ![Eval agent configuration showing mode selection and evidence sources](https://mintcdn.com/blandai/Mksw0vS1e5T-b_ca/changelog_assets/05_28_2026/evals_2.jpeg?fit=max\&auto=format\&n=Mksw0vS1e5T-b_ca\&q=85\&s=e97f5cbd2713041823b9d512f5bf1dbb)

> [tab] Scoring
>
> ![Eval agent scoring with custom levels and run controls](https://mintcdn.com/blandai/Mksw0vS1e5T-b_ca/changelog_assets/05_28_2026/evals_3.jpeg?fit=max\&auto=format\&n=Mksw0vS1e5T-b_ca\&q=85\&s=9622a071ad688e29417b1ebc5c33f89e)

***

### Flex Mode

Let your agent decide where to go next based on the conversation instead of following hardcoded edges. See the [docs](https://docs.bland.ai/tutorials/flex-mode.md).

* Toggle pathways between strict and flex execution
* Group nodes on the canvas. Edges between grouped nodes become conditional and the agent picks the next step from context
* Scheduling, IVR, and Orchestrator nodes stay locked to their wired edges and can't be added to a flex group

[https://www.loom.com/embed/7693feed2bf646ef9c4b9836b50aa905](https://www.loom.com/embed/7693feed2bf646ef9c4b9836b50aa905)

***

### Components

Wrap a subset of nodes into a reusable Component and Bland compiles it into one graph at agent runtime. A new scope tab bar switches between the main pathway and each Component's own canvas.

[https://www.loom.com/embed/a21c5b443224407b9425a06946eb0b09](https://www.loom.com/embed/a21c5b443224407b9425a06946eb0b09)

***

### Sentinel \[Enterprise]

Sentinel is the newest platform release, joining Sonic, Serenade, and Sync on the [Releases page](https://app.bland.ai/dashboard/settings/releases). Three new investments in call reliability and observability.

* **Proprietary Noise Cancellation.** An in-house engine that isolates the caller's voice in real time, opt-in per agent
* **Resilient Calling at Scale.** Fair-share dispatch keeps calls FIFO under load, and opt-in fallbacks reroute degraded calls before the caller notices
* **Knowledge Base, Now Observable.** See which agents read from each source, how often, and from where, with 30-day query tracing

***

### Improvements

**Translation Studio**

* Try our new [Translation Studio](https://app.bland.ai/dashboard/tts/translation-studio), a sandbox for testing live translation. Pick from your voice clones or record a fresh sample to play translations back in your own voice

**Pathways**

* Pathways with a Transfer Pathway node now show a tab bar at the bottom of the editor for jumping to each transfer target inline

**Personas**

* Personas can now define focused sub-conversations called Skills. Each skill has a trigger, goal, exit condition, output variables, and its own tools, so you can isolate sub-flows like ID verification or payment collection

![Persona skill configuration showing name, trigger, goal, exit condition, outputs, and tools](https://mintcdn.com/blandai/Mksw0vS1e5T-b_ca/changelog_assets/05_28_2026/persona_skills.png?fit=max\&auto=format\&n=Mksw0vS1e5T-b_ca\&q=85\&s=fdb65fa60f112c63e880f0d5846d4b19)

**Post-Call Automations**

* [Automations](https://app.bland.ai/dashboard/automations) now support a post-call trigger. Fire actions like webhook posts, CRM updates, or follow-up SMS when a call ends, with a live payload preview for picking specific fields to reference

**Alerts**

* \[Enterprise] [Custom alerts](https://app.bland.ai/dashboard/alerts) now run over real post-call signals instead of plain-language LLM conditions. Build rules from citation variables, disposition outcomes, or pathway tags via a new typed source picker

**Web Widget**

* Add a scheduling picker to your embeddable web chat widget from the widget's Native Custom Components section. Customers see available times and book a slot directly in the chat instead of being sent to an external calendar

**SMS**

* \[Enterprise] Phone number SMS configurations can now disable the conversation timeout. Leave the field blank to keep the conversation open indefinitely

**Billing**

* Norm is now metered per message and requires a non-zero credit balance to use


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